Computerising the context
SERVICE MANAGEMENT
Planning service and measuring consignments,
making an efficient management of the start up.
Computerising the context
Planning service and measuring consignments,
making an efficient management of the start up.
Web service management via App,
freephone number and On Demand
Fully usable via the web, designed to manage and update the content of the informative, interactive App used by the citizens easily and dynamically.
It improves the freephone number in managing requests from users and also provides for automated, optimised scheduling of On Demand pick ups.
The Backoffice Service gathers reports or pick up requests, for example referring to bulky, WEEE, garden waste, using two methods:
The logging includes all the user data and details of the request, including any photos attached. The freephone number operator that receives the report can provide immediate feedback via a notification that can be seen on the App or via email. If a pick up is requested, it is possible to link it to a data on the calendar, in order to create a daily pick up service plan. The plan is detailed and can be exported to a printable format.
The Back Office web system, using a simple, intuitive web interface, allows you to:
Download the PDF
The On Demand service management is integrated, allowing:
On Demand collection services are managed in automated mode via an advanced software request processor that contains all the input data, including user geolocation data.