{"id":3651,"date":"2018-03-23T10:09:09","date_gmt":"2018-03-23T10:09:09","guid":{"rendered":"https:\/\/www.innovambiente.it\/assistenza-remota\/"},"modified":"2024-01-10T14:05:53","modified_gmt":"2024-01-10T14:05:53","slug":"assistenza-remota","status":"publish","type":"page","link":"https:\/\/www.innovambiente.it\/en\/assistenza-remota\/","title":{"rendered":"Remote Assistance"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r0tp2q-e4236a677fd7e4f23b66ba2b71600160\">\n.avia-section.av-r0tp2q-e4236a677fd7e4f23b66ba2b71600160 .av-section-color-overlay{\nopacity:0.8;\nbackground-color:#8cca64;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-r0tp2q-e4236a677fd7e4f23b66ba2b71600160 main_color avia-section-huge avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-parallax av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap sidebar_right'   data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-3651'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10\">\n#top .av-special-heading.av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10{\npadding-bottom:0;\ncolor:#ffffff;\nfont-size:50px;\n}\nbody .av-special-heading.av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10 .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-jwkg2zpl-af045cd7f9f031b51e9da42a76b39e10 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >REMOTE ASSISTANCE<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-lu1dgi-16c4b10065a97f5a391417276cb0b737 main_color avia-section-huge avia-no-shadow  avia-builder-el-2  el_after_av_section  el_before_av_layout_row  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-3651'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-ldcdnm-ce2f11d60786b919c7f1c094c263ad85 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\">Some of the problems encountered can be solved both quickly and remotely through our &#8220;remote assistance&#8221; service. After installing a small software package, and through a secure connection, our technicians will be able to intervene immediately.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b\">\n#top .av-special-heading.av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b{\npadding-bottom:10px;\nfont-size:42px;\n}\nbody .av-special-heading.av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b .av-special-heading-tag{\nfont-size:42px;\n}\n.av-special-heading.av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-jwkg4sd7-b9303384134e82523fe4e8234bcc822b av-special-heading-h2 blockquote modern-quote  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock  av-inherit-size'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Remote assistance<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-h3um6q-c0b2cce44f9dd3d1d49b813ada220f7b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>In order to download the INNOVA remote assistance program, you must read and accept the disclaimer form found in the box below:<\/p>\n<p>The CLIENT declares to be aware of the current regulations and expresses his\/her consent to submitting personal data and to its processing, for the purpose of solving software problems.<\/p>\n<p>By accepting these conditions INNOVA and the CLIENT agree as follows: the CLIENT expressly authorizes online access to its corporate network to the INNOVA technical staff for assistance requests and\/or updates of the software procedures in use.<\/p>\n<p>The CLIENT guarantees INNOVA to be in possession of a regular and legal right to use all the software installed on its equipment, relieving INNOVA of any responsibility relating to the use of software installed in violation of the current license rules; INNOVA, in turn, guarantees full legitimacy in the use of the software necessary to support the needs of the CLIENT.<\/p>\n<p>The CLIENT guarantees INNOVA to be in possession of back-up systems of its IT system and the relevant data archives and that they are updated daily, expressly relieving INNOVA from any responsibility in this regard.<\/p>\n<p>INNOVA ensures the utmost diligence with regard to the required activities, while at the same time it guarantees, for the purposes of current regulations, not to acquire and\/or store sensitive data on its equipment pertaining to the CLIENT&#8217;s archives.<\/p>\n<p>Should it be necessary to download, partially or completely, information stored on the CLIENT\u2019s computer systems, the CLIENT will be informed beforehand and the data will be stored at the INNOVA systems, only after the CLIENT&#8217;s verbal authorization and only for the time necessary to complete the required technical work.<\/p>\n<p>EXCLUSION OF WARRANTIES: INNOVA does not recognize any type of warranty with regard to remote assistance. The entire risk deriving from the use of remote assistance via the CLIENT\u2019s equipment and software procedures is entirely borne by the CLIENT.<\/p>\n<p>EXCLUSION OF LIABILITY FOR DAMAGE: under no circumstances will INNOVA be liable for any damage of any kind, including, without limitation, damage for losses or loss of earnings, business interruption, loss of information or other economic losses, deriving from the remote assistance activity; in particular, INNOVA will not be liable for any damage caused to the CLIENT due to interruptions in the system\u2019s operations or the relevant equipment, among which are, by way of example and not limited to, loss of profits, costs for restoration of activities, civil liability towards third parties, etc. .<\/p>\n<p>The aforementioned guarantee and liability limitations refer exclusively to the remote assistance activities and to their duration, therefore they do not replace any other guarantee, exclusion of liability or protection of the CLIENT included in the license agreements relating to the use of the software products installed by the CLIENTS on which INNOVA intervenes.<\/p>\n<\/div><\/section>\n<form action=\"https:\/\/www.innovambiente.it\/en\/assistenza-remota\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-6  el_after_av_textblock  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='https:\/\/www.innovambiente.it\/assistenza-remota-download-teamviewer\/#download' ><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><input  name=\"avia_1_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_1_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_1_1\">I declare that I have read and accept the above conditions * <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_2_1\" class=\"hidden \" id=\"avia_2_1\" value=\"\" \/><\/p><p class=' av_form_privacy_check av_contact_privacy_check first_form  form_element form_fullwidth' id='element_avia_3_1'><input  name=\"avia_3_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_3_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_3_1\">Accetto i termini e le condizioni stabilite sulla <a href='https:\/\/www.innovambiente.it\/en\/privacy\/' target='_blank'>Privacy Policy<\/a> <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"I ACCEPT\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-layout-grid-1'  class='av-layout-grid-container av-cnt32a-9eac1b8a526e1d84d9bc276bc50ae0cf entry-content-wrapper main_color av-border-top-bottom av-flex-cells  avia-builder-el-7  el_after_av_section  avia-builder-el-last  grid-row-not-first  container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bjhe9e-dc50b1553f3704f99a67912cc95c0e16\">\n.flex_cell.av-bjhe9e-dc50b1553f3704f99a67912cc95c0e16{\nvertical-align:middle;\nbackground-color:#fbfbfb;\n}\n.responsive #top #wrap_all .flex_cell.av-bjhe9e-dc50b1553f3704f99a67912cc95c0e16{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-bjhe9e-dc50b1553f3704f99a67912cc95c0e16 av-gridrow-cell av_one_third no_margin  avia-builder-el-8  el_before_av_cell_one_third  avia-builder-el-first ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8miob6-17d3523246ed975f340e825f083250fe\">\n#top .avia-animated-number.av-8miob6-17d3523246ed975f340e825f083250fe .avia-animated-number-title{\nfont-size:66px;\ncolor:#83a846;\n}\n<\/style>\n<a href='https:\/\/www.google.it\/maps\/place\/Innova+Consorzio+per+l\u2019Informatica+e+la+Telematica+S.R.L.\/@40.6872387,16.5430741,505m\/data=!3m1!1e3!4m13!1m7!3m6!1s0x13477e2076af8bb9:0x1b6143a9052952d0!2s75100+La+Martella+MT!3b1!8m2!3d40.6626653!4d16.537239!3m4!1s0x0:0xf2645a734e381057!8m2!3d40.6874162!4d16.5439524' title=''   class=\"avia-animated-number av-8miob6-17d3523246ed975f340e825f083250fe av-force-default-color avia_animate_when_visible  avia-builder-el-9  avia-builder-el-no-sibling  avia-color-font-custom \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class='avia-animated-number-icon av-icon-before-number av-icon-char' aria-hidden='true' data-av_icon='\ue842' data-av_iconfont='entypo-fontello'><\/span><span class=\"avia-no-number\">HEAD OFFICE<\/span><\/strong><div class=\"avia-animated-number-content\"><p>Zona Industriale La Martella<br \/>\nIII Traversa Pirelli<br \/>\n75100 Matera<\/p>\n<\/div><\/a>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6ytjhe-5511359f3c9bf0451a6fec92b17fcd04\">\n.flex_cell.av-6ytjhe-5511359f3c9bf0451a6fec92b17fcd04{\nvertical-align:middle;\nbackground-color:#f8f8f8;\n}\n.responsive #top #wrap_all .flex_cell.av-6ytjhe-5511359f3c9bf0451a6fec92b17fcd04{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-6ytjhe-5511359f3c9bf0451a6fec92b17fcd04 av-gridrow-cell av_one_third no_margin  avia-builder-el-10  el_after_av_cell_one_third  el_before_av_cell_one_third ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-59plya-751ae2c49b4e3754d07aaf05c67b7c5b\">\n#top .avia-animated-number.av-59plya-751ae2c49b4e3754d07aaf05c67b7c5b .avia-animated-number-title{\nfont-size:66px;\ncolor:#83a846;\n}\n<\/style>\n<div  class=\"avia-animated-number av-59plya-751ae2c49b4e3754d07aaf05c67b7c5b av-force-default-color avia_animate_when_visible  avia-builder-el-11  avia-builder-el-no-sibling  avia-color-font-custom \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class='avia-animated-number-icon av-icon-before-number av-icon-char' aria-hidden='true' data-av_icon='\ue854' data-av_iconfont='entypo-fontello'><\/span><span class=\"avia-no-number\"> Telephone<\/span><\/strong><div class=\"avia-animated-number-content\"><p><a href=\"tel:00390835307760\">+39 0835 307 760 <\/a><br \/>\n<a href=\"tel:00390835264705\">+39 0835 264 705 <\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3szoc2-65a16e11ab0d255f23edd72bd37e814a\">\n.flex_cell.av-3szoc2-65a16e11ab0d255f23edd72bd37e814a{\nvertical-align:middle;\nbackground-color:#f1f1f1;\n}\n.responsive #top #wrap_all .flex_cell.av-3szoc2-65a16e11ab0d255f23edd72bd37e814a{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-3szoc2-65a16e11ab0d255f23edd72bd37e814a av-gridrow-cell av_one_third no_margin  avia-builder-el-12  el_after_av_cell_one_third  avia-builder-el-last ' ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2tk64i-5c73800b39c8f2956e9507e65d510fbc\">\n#top .avia-animated-number.av-2tk64i-5c73800b39c8f2956e9507e65d510fbc .avia-animated-number-title{\nfont-size:66px;\ncolor:#83a846;\n}\n<\/style>\n<div  class=\"avia-animated-number av-2tk64i-5c73800b39c8f2956e9507e65d510fbc av-force-default-color avia_animate_when_visible  avia-builder-el-13  avia-builder-el-no-sibling  avia-color-font-custom \" 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